terms and conditions

Use of Site
The Client may only use the website to make legitimate inquiries or bookings and hereby undertakes not to make any speculative, false or fraudulent booking or any booking in anticipation of demand.

Making a Booking
The Client acknowledges that he/she understands that by clicking on the said "Confirm & Pay" button, he/she is authorizing Direct-Hotels.com to make the booking and to debit his/her credit card in the manner indicated on the website.

Group Bookings
From 20 persons onwards, the client will be considered as a "group". Prices and terms and conditions (payment, cancellations…) governing group reservations will be negotiated for each reservation separately

Vouchers
Once the Client has clicked the "Confirm & Pay" button as above, the Client must print an electronic confirmation showing the details of the booking. This confirmation forms the basis of the contract for the booking. The client acknowledges that it is his/hers responsibility to print and check the confirmation and to ensure that all of the details contained are correct and accommodation can only be provided in accordance with the details outlined in the confirmation, where the details of the confirmation are not correct. The client should contact comeuk.com on Direct-Hotels.com so that the details can be corrected. The confirmation should be presented at the hotel reservation desk upon arrival as proof of reservation and payment.

Prices and Payment
The price for the services provided by Direct-Hotels.com is as specified on the booking form. Payment must be made in full by credit card at time of booking. Prices quoted are (unless otherwise specified) to cover room, breakfast, local services and taxes. Direct-Hotels.com endeavours at all times to charge discounted prices. Where the Client should see a published room rate which is lower than the price paid to Direct-Hotels.com for the room booked and is unhappy with the same, they should check, prior to making a complaint to Direct-Hotels.com, whether the published room rate relates to room only or room, breakfast, local services and taxes as per the Client's booking with Direct-Hotels.com. Furthermore during trade fairs or other festivals, hotels often impose supplements or do not give usual reductions so that the price paid by the Client may be higher than the hotel's published rate. The Client acknowledges that Direct-Hotels.com does not have any control over this.

Cancellation Policy
1. Cancellation of individual reservations: Every cancellation made prior to 72 hours before arrival, will be refunded, except for a £10 administration fee. Every cancellation made within 72 hrs prior to arrival will be charged according the hotel policy, which usually is 1 night’s accommodation.
2. Cancellation of group reservation: subject to the negotiated terms and conditions.

Amendments
all amendments are subject to availability in the requested hotels, and are subject to an administration fee of £10 to be paid extra.

Responsibility
By using the site, the Client confirms that he/she is able and willing to meet any liability incurred as a result thereof. The client acknowledges that any booking made on this website is non transferable.

Star Ratings and quality of Accommodation
The Client acknowledges that star ratings may vary in quality from country to country and cannot be relied on to identify the quality of the accommodation. The Client acknowledges that the star rating is merely a general outline and may not apply in each case. Similarly, the Client acknowledges that the type of rooms provided by a hotel (i.e. single, double, twin) may also vary from country to country. It is the responsibility of the Client to check the type of the accommodation and services provided by each hotel. Details of each hotel which may be booked via this website are outlined in this website.

Accuracy of Information
Direct-Hotels.com and its suppliers have taken reasonable care to ensure that the content of the website including all hotel information and listings are accurate. The hotel information and listings are compiled from information provided by the hotels that are listed. Direct-Hotels.com publishes such information in good faith. The client acknowledges and accepts that Direct-Hotels.com cannot be held responsible for any inaccuracies in such information, not can liability be accepted for changes to facilities, which are not notified to Direct-Hotels.com by the hotel in question.

Complaints
Any complaint regarding the Hotel should be notified to the Hotel Reception desk or to the relevant Hotel Representative during the Client's stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation from the outset. Where the hotel in question to the Client’s satisfaction does not rectify any such compliant, a further complaint should be made in writing to Direct-Hotels.com not later than seven days after termination of hotel stay. Where possible, the written complaint to Direct-Hotels.com should be supported by photographs or other written/visible proof of the complaint.

Use of Client's Contact Information
The Client agrees and consents that Direct-Hotels.com may use the Client's contact information (i.e. the Client's, e-mail, postal address and/or other contact details) in order to contact the Client in the event of a problem with the booking.

Indemnity
The client agrees to indemnify and hold harmless Direct-Hotels.com from and against any liability damage or loss including legal fees and expenses that Direct-Hotels.com incurs or suffers as a result of any action, inaction or omission by the client.

Consequential Loss
under no conditions and in no event shall Direct-Hotels.com or its suppliers be liable for any consequential or special damages or losses, however arising (including, but not limited to negligence or breach of this terms and conditions or otherwise) or for any loss of property, data, profit, revenue or business, however caused even if that loss or damage was foreseeable by or the possibility of it was brought to the attention of Direct-Hotels.com

Assignment
The Client may not assign, convey, subcontract or delegate any rights, duties or obligations hereunder except with the written consent of Direct-Hotels.com.

Intellectual Property
The Client acknowledges that all copyright, trademarks and other intellectual property rights in and relating to this website and to the Hotel System Services are solely owned by or licensed to Direct-Hotels.com. The content or data found on the website may not be reproduced, sold, transferred or modified without the prior written consent of Direct-Hotels.com. Neither may the Client modify, duplicate, display, copy, reproduce, license, publish, transfer or sell any information, software, products or services obtained from the website without the prior written consent of Direct-Hotels.com. The Client further acknowledges that he/she must not use any of these intellectual property rights, or the Direct-Hotels.com Services, except to the extent necessary to make a booking in the manner anticipated by these terms and conditions.

System Integrity
The usage of any device, routine or software which inhibits or interferes with the running of the Direct-Hotels.com website or any booking concluded upon it is prohibited. Any action which creates a load on the Direct-Hotels.com website or infrastructure which may be considered unreasonable or disproportionate is prohibited.

No Guarantee of Continuous Access to Direct-Hotels.com
Direct-Hotels.com does not guarantee continuous access without interruption to its website, nor do Direct-Hotels.com guarantee secure access to its services. The performance of the Direct-Hotels.com website may be interfered with by many factors outside our control.

Amendment to These Terms and Conditions
Direct-Hotels.com reserves the right to amend these Terms and Conditions at any time. Updates will be effective 5 days after they are posted on the Direct-Hotels.com website. This Agreement cannot otherwise be altered without prior consultation with Direct-Hotels.com.

Severability
These terms shall be deemed several. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.

Headings
The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.

Force Majeure
If as a consequence of Force Majeure, Direct-Hotels.com is obliged to curtail, alter or cancel a booking, the Client shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term "Force Majeure" includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of war or civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action or any other reason beyond the control of Direct-Hotels.com

Entire Agreement These terms contain the entire agreement between Direct-Hotels.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Direct-Hotels.com in writing..

Governing Law
These Terms and Conditions are subject to exclusive Jurisdiction of the Courts Of London, United Kingdom

Links
This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites - this privacy statement applies solely to information collected by this site.