I travel to London every month and always book my room online with Direct-Hotels.com ...
John M., Cardiff, programmer
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John M., Cardiff, programmer
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frequent asked questions
Prices | Payment | Terminology | Others
- Does the price include tax and breakfast?
- The price quoted includes, room, breakfast, local services and tax (Unless otherwise specified).
- Is the price per room or per person?
- The price shown is per room.
- Is the price per night or for the duration of the stay?
- The price shown is for the total number of nights that have been entered in to the system.
- How much will I be charged if I cancel a booking?
- Our cancellation policy is described in detail on our "Terms and conditions" page. Please refer.
- Is it safe to give you my payment details online?
- This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world-class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added. Changes to our Privacy Statement .
- Who am I making the payment to?
- The payment is made directly to Direct-Hotels.com
- Do I have to make any further payments
- When a booking is confirmed the amount is debited to your account and therefore no extra payment is required for accommodation. You only need to pay the hotel for extras.
- Can you give me a room description?
-
We offer the following room types
Twin room
Contains two single beds in the same room. Suitable for two people.
Double room
Contains one double bed. Suitable for two people.
Single room
Contains one single bed. Suitable for one person.
Triple room
Contains twin or double bed/s + extra bed, or three single beds. Most hotels do not have one full size bed for each guest in their triple rooms.
Quad room
Contains two double beds or four beds in a room suitable for accommodating four adults.
- Who do I contact if I have any questions or have a query about my booking?
- Always contact us at ask@direct-hotels.com any amendments or cancellations directly with the hotel are invalid.
- Why do hotels without immediate availability still show on the system?
- Hotels with no availability still show on the system because availability is limited and will have to be requested directly.
- Can it take longer then 24 hours to confirm a booking on request?
- Some hotels may have limited availability and therefore cannot be confirmed immediately. The request is usually processed within twenty-four hours. Very occasionally it may take longer than that if the hotel reservations office is closed or there are time differences.
- What happens to my hotel booking if my transportation (flight,,train...) is delayed or I occur other delays on my journey ?
- All hotel rooms will be held until 9am the following morning.
- Are my personal details stored safely?
- We request information from you on our order form where you must provide contact information name/postal delivery address/telephone number - and financial information - credit/debit card number/expiry date - this information is used for billing purposes and to complete your orders. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently if you had made a mistake entering your details. We store your information for as long as we need to do so in order to fulfil our legal obligations or in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.
Sharing Information, privacy statement Information is shared with
a) our bank and
b) involved third parties.
c) When paying by credit or by debit card we pass your card details to our bank for authorisation of the transaction and for payment.
d) We may disclose your information to booking agents and hotels that will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfilment of your travel arrangements. You should be aware that the hotel might not be subject to data protection laws.
e) Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.
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1. Customer Support:
You made a booking and have a confirmation number and you have a question or concern about your booking you can: Call us on +442073703844 Monday to Friday 08.30 am to 18.00 pm or Saturday from 09.00 to 12.00 am, and a Direct Hotel agent will help you. Email us: Fax us your question +442073739268
2. Cancellation Policy
You wish to cancel your reservation, you will need to contact us by email. We will refund the total amount, except for a administration fee of £10. For late cancellations within 48 hours before arrival, the hotel cancellation policy will apply. This usually amounts the cost of the first night's accommodation. Once you arrived in the hotel, and you need to depart before the reserved departure date, you will have to contact Direct-Hotels by phone on 02073703844 or e-mail us on . In this case we can not guarantee the amount of the refund, which is decided by the hotel. The minimum cost will be a charge of 1 extra night.
You made a booking and have a confirmation number and you have a question or concern about your booking you can: Call us on +442073703844 Monday to Friday 08.30 am to 18.00 pm or Saturday from 09.00 to 12.00 am, and a Direct Hotel agent will help you. Email us: Fax us your question +442073739268
2. Cancellation Policy
You wish to cancel your reservation, you will need to contact us by email. We will refund the total amount, except for a administration fee of £10. For late cancellations within 48 hours before arrival, the hotel cancellation policy will apply. This usually amounts the cost of the first night's accommodation. Once you arrived in the hotel, and you need to depart before the reserved departure date, you will have to contact Direct-Hotels by phone on 02073703844 or e-mail us on . In this case we can not guarantee the amount of the refund, which is decided by the hotel. The minimum cost will be a charge of 1 extra night.
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Use of this site is subject to the site terms and conditions
Feedback and comments to or contact us.
Use of this site is subject to the site terms and conditions
Direct-hotels.com is a trading name from Western Hotels Management Ltd, registered 05032704,
registred address 4-5 Hazlitt Mews, Hazlitt Road, London W1140JZ